Order in Granby: by phone, at the counter or with a cake request
Pâtisserie Coco Vanille in Granby, Québec, takes orders by phone at 450-372-7177 and at the counter, 3 rue Court, for pickup at the shop. For a custom cake, send the request on this page: the shop replies with a price. Lead times and cut-off time: lead time per product and order cut-off time.
What should you tell us for a custom cake?
Fill in this request: the shop replies with a price and how to pay the deposit. Nothing is made before you agree.
How do I order from Pâtisserie Coco Vanille?
Call the shop at 450-372-7177 or come to the counter at 3 rue Court, Granby, during opening hours; for a custom cake, also send the request on this page.
Opening hours: Wednesday to Saturday from 8:30 a.m. to 5:30 p.m., and Sunday from 9:30 a.m. to 5 p.m.; closed Monday and Tuesday. Every order is picked up at the shop.
How do I order a custom cake?
A custom cake starts with the request on this page: a reference photo, the number of guests, the date and the message. The shop replies with a price; a deposit of 30% holds the date, and baking starts once you approve the written summary.
Can I order online?
Custom-cake requests are sent online, on this page. Menu products that can be ordered online, if any, also appear on this page with their pickup dates; otherwise, order by phone or at the counter.
Where and when do I pick up my order?
Your order is picked up at 3 rue Court, Granby, on the date and at the time agreed with the shop. The shop never moves a confirmed date without your agreement.
What fees are added to the price shown?
No fees are added to the price shown: no service fee, no packaging fee, no card fee. Only GST and QST are added where they apply, and the price is the same whatever the payment method.
How do I cancel or change the date of an order?
To cancel or change a date, call the shop at 450-372-7177; the conditions of sale set out the deadlines and what happens to the deposit. If the shop cannot fill an order, you choose another pickup date or a full refund, paid within 15 days.
Frequently asked questions
Can I get a cake for tomorrow?
It depends on the order cut-off time: next-day orders offered or not, and cut-off time. For tomorrow, call the shop at 450-372-7177.
How far in advance should I order a cake?
It depends on the cake: minimum lead time per cake type, in days. Each product page also shows its lead time.
Is a deposit required?
For a custom cake, a deposit of 30% is requested once you accept the quote; the balance is paid at pickup. The deposit and the balance are written in the summary before you pay.
Will my cake look like the photo?
You attach your reference photo to the request, then you receive a written summary: size, flavour, colours and message. Baking starts only after you approve it.
Do you deliver?
Delivery: not offered; every order is picked up at the shop, 3 rue Court, Granby.
How do I pay for my order?
At the counter: payment methods accepted at the counter. When a product is paid online, payment is by card on the payment processor’s secure page: your card number never reaches the shop’s servers.
What if I am late for my pickup?
Call the shop at 450-372-7177: the order stays ready until closing on the planned day, and you can agree on another time that day. Fresh products cannot be kept beyond that day; because the order was made for you, the amount paid is then not refunded.